Exploro Tours acepta las siguientes tarjetas de crédito: Mastercard, Visa y American Express.

Para realizar una reserva es necesario abonar el importe total con tarjeta de crédito. El pago aparecerá como «Exploro» en el extracto de la tarjeta de crédito.

Para los tours personalizados, el pago puede realizarse mediante transferencia bancaria poniéndose en contacto con el equipo de atención al cliente de Exploro Tours.

Exploro Tours no cobra ninguna tarifa por cambiar las fechas u horarios de una reserva existente si la solicitud se recibe a través de nuestro equipo de atención al cliente al menos 5 días antes de la fecha confirmada del tour, pero los boletos no son reembolsables, ya que son nominativos y no se pueden modificar, por lo que será necesario volver a facturarlos. Además, aunque Exploro Tours intentará atender su solicitud, no podemos garantizar los cambios de fecha/hora, ya que todas las solicitudes y modificaciones están sujetas a disponibilidad.

Las visitas turísticas están sujetas a una tasa de cancelación:

Visitas privadas y semiprivadas:

En caso de cancelación hasta 7 días antes de la experiencia, tiene derecho a un reembolso parcial del 85 % del coste total de la visita debido a los gastos operativos, las entradas no reembolsables y otros gastos.
Cualquier cancelación realizada menos de 7 días antes del día de la experiencia no es reembolsable, ni se emitirá ningún vale. El importe del billete no es reembolsable desde el momento de la confirmación.

Las experiencias/excursiones exclusivas, los itinerarios de varios días y cualquier solicitud personalizada NO SON REEMBOLSABLES.


Además:
No presentarse: cargo del 100 %.
Todas las políticas de cancelación mencionadas anteriormente son válidas solo para las excursiones que figuran en el sitio web de Exploro.
Las cancelaciones deben comunicarse por correo electrónico a explorotours@gmail.com.
No se realizarán reembolsos parciales una vez que haya comenzado el tour.

BONOS:

En caso de que se emita un bono, todos los bonos tienen una validez de tres (3) años a partir de la fecha de emisión, a menos que se especifique lo contrario. Esto significa que cualquier bono proporcionado por Exploro Tours SRLS seguirá siendo válido para su canje dentro de este período de tres años.

Una vez expirado el plazo de validez de tres años, el vale se considerará nulo y no se aceptarán más reclamaciones ni solicitudes de canje. Es responsabilidad del titular del vale asegurarse de que este se canjee dentro del período de validez designado.

Nos reservamos el derecho de modificar o rescindir esta cláusula de validez del vale en cualquier momento, con o sin previo aviso. En tales casos, los vales emitidos antes de la modificación o rescisión seguirán rigiéndose por los términos de validez originales establecidos en el momento de su emisión.

Al aceptar y utilizar el vale, el destinatario reconoce y acepta cumplir con estas condiciones de uso, incluido el período de validez aquí especificado.

We do offer reduced rates for children on all of our tours, although the amount varies from tour to tour. On the booking page you will notice both prices for “Adults” and “Children”.

If you have booked online through our website and have received a confirmation email with voucher, there is no need to call and confirm. You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers.

We recommend you to print your confirmation letter/voucher and to show it to your tour guide as soon as you meet in order to accelerate the registration procedure. However, having your confirmation letter/voucher isn’t required to join the group, our tour guide will have your name anyway.

Our website is completely safe and protected. You shouldn’t encounter any problems when paying online.

Our Small Group Tours are all in English and our Private Tours can offer up to 8 different languages: English, Italian, Spanish, French, Russian, Portuguese, Chinese, German.

Either your tour guide or a tour operator assistant will be waiting at the tour meeting point at least 10 minutes before your tour start time. They will hold a sign with the name “Exploro Tours” written on it.

Please note that we ask all guests to arrive at the tour meeting point at least 10 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the numbers listed in the “Contact” section of the website or in your confirmation letter. Guests arriving after tour departure cannot be accommodated and missed tours cannot be refunded.

Please note that we ask all guests to arrive at the tour meeting point at least 10 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the numbers listed in the “Contact” section of the website or in your confirmation letter. Guests arriving after tour departure cannot be accommodated and missed tours cannot be refunded.

For our most popular or exclusive tours; such as: the Vatican museums, Colosseum tours, Borghese gallery, food tours and Florence walking tours; we recommend booking as soon as possible. Even 2 weeks in advance. Other less popular services can be usually booked 5 to 7 days in advance; You can be lucky and even find some last minute tours on the same day!

Of course we do! But only if there is any space left in the small group tours of maximum 10 people. Please check our website for availability first. If you can’t find what you’re looking for, there is a chance that it’s sold out. In that case we can still take bookings over the phone, so call us on one of the contact numbers or send us an email and we will do our best to welcome you on the tour.

Please note, gratuities are NOT included in the tour price. It is customary to tip tour guides, drivers and tour operator assistants a minimum of 10% if you are pleased with the service your receive. Tips must be made in cash and cannot be charged via credit card. However, they are not obligatory and we won’t hold it against you if you don’t tip – nor will your tour guide.

All payment must be made either by credit card through our website’s booking system, which transmits your credit card data securely and assures you the highest level of protection. If you decide to request a custom made tour, the payment must be made by bank transfer or through credit card authorization form and a 50% deposit is required to secure the booking.

Unfortunately we are unable to accommodate wheelchairs on our small group tours due to the fact that in most of the sites and museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. In most cases, we can serve wheelchair users only on private tours so your tour guide can adapt the route to their particular requirements.

Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside.

Yes! Our tours operate also during rainy days. Please remember to bring a small umbrella if possible since you won’t be allowed inside some museums with large umbrellas. On some rare occasions, when the weather is particularly hostile, some outdoor sites may be closed (Colosseum in case of flooding). On these occasions we will reschedule your tour or offer an alternative one.

In the small group tour you and your party will join a group of other travelers from different backgrounds and a single tour guide. Since our goal is to offer you an exclusive service, our groups are formed by maximum 10 people even though the usual number is 6-8 people groups. In the private tour, you’ll have your own tour guide and/or private car if you wish, nobody else will be joining your tour and you’ll be able to spend your time at your own pace. You’ll be granted a VIP treatment!