Exploro Tours accepts the following credit cards: Mastercard, Visa, and American Express
Full payment by credit card is required to make a reservation. Payment will be listed as “Exploro” on the credit card statement.
For customized tours, payment can be made through bank transfer by contacting the Exploro Tours Customer Care team.
Due to the Covid-19 outbreak, Exploro is now offering credit vouchers, instead of refunds, for customers traveling to Italy after April 3rd, 2020.
Exploro Tours does not charge a fee to change the dates or times of an existing booking if a request is received through our Customer Care team at least 5 days ahead of your confirmed tour date, but the tickets are not refundable as they’re nominative and cannot be modified so these will need to be re-billed. Furthermore while Exploro Tours will attempt to honor your request, we cannot guarantee date/time change requests as all requests and amendments are subject to availability.
Sightseeing Tours canceled without prior notice are subject to a cancellation fee according to the following scale:
Small Group tours:
- In case of cancellation until 72 hours from the first tour a voucher will be provided to reschedule it up to 3 years with no additional charge minus the price of the tickets, but no refund will be made. Less than 72 hours, you will not be entitled for a refund, nor for the voucher. The ticket amount is not refundable from the moment of the confirmation.
Private tours:
- In case of cancellation until 72 hours from the first tour a voucher will be provided to reschedule it up to 3 years with no additional charge minus the price of the tickets, but no refund will be made. Less than 72 hours, you will not be entitled for a refund, nor for the voucher. The ticket amount is not refundable from the moment of the confirmation.
Furthermore: - No show 100% charge
- All above-mentioned cancellation policies are valid only for tours listed on the Exploro website.
- Cancellations must be communicated via e-mail at explorotours@gmail.com
- No partial refunds are available once a tour has commenced.
Exclusive Early Bird Vatican:
- In case of cancellation up to 72 hours, a voucher could be provided for you to reschedule for up to three years with no additional charge but no refund will be made. The voucher will not include the special access and the tickets: € 600,00 for the first two people and € 60,00 for each additional person. Under 72 hours, you will not be entitled to a refund, nor for the voucher.
VOUCHERS:
You will receive an Exploro Tours voucher for each tour booked. You must provide the original, authentic Exploro Tours voucher at the start of your tour.
All vouchers issued have a term validity of three (3) years from the date of issuance unless otherwise specified. This means that any voucher provided by Exploro Tours SRLS will remain valid for redemption within this three-year period.
Upon the expiration of the three-year validity term, the voucher will be considered null and void, and no further claims or requests for redemption will be entertained. It is the responsibility of the voucher holder to ensure that the voucher is redeemed within the designated validity period.
We reserve the right to modify or terminate this voucher validity clause at any time, with or without prior notice. In such cases, any vouchers issued prior to the modification or termination will continue to be governed by the original validity terms stated at the time of issuance.
By accepting and using the voucher, the recipient acknowledges and agrees to abide by these terms of use, including the validity period specified herein.
