Exploro Tours accepts the following credit cards: Mastercard, Visa, and American Express
Full payment by credit card is required to make a reservation. Payment will be listed as “Exploro” on the credit card statement.
For customized tours, payment can be made through bank transfer by contacting the Exploro Tours Customer Care team.
Exploro Tours does not charge a fee to amend or change the dates or times of an existing booking, as long as the request is received through our Customer Care team at least 5 days ahead of your confirmed tour date.
If you request a date/time change Exploro Tours will attempt to honor your request; however, Exploro Tours cannot guarantee date/time change requests as all requests and amendments are subject to availability.
Sightseeing Tours canceled without prior notice are subject to a cancellation fee according to the following scale:
Small Group tours:
- For cancellations at least 7 days in advance of scheduled departure: No cancellation fee.
- For cancellations between 3-6 days in advance of scheduled departure: 50% of the tour price per person.
- For cancellations within 2 days of scheduled departure: 100% of the tour price per person.
Private tours:
- For cancellations at least 7 days in advance of scheduled departure: No cancellation fee.
- For cancellations between 3-6 days in advance of scheduled departure: 50% of the total tour price.
- For cancellations within 2 days of scheduled departure: 100% of the total tour price.
- No show 100% charge
- All above-mentioned cancellation policies are valid only for tours listed on the Exploro website. For customized tours and experiences booked over the phone, via email, or online chat service, the cancellation policy is the following:
- 10% of the prepaid amount will be kept if the cancellation is requested up to 25 days before the departure date;
- 30% of the prepaid amount will be kept if the cancellation is requested up to 10 days before the departure date
- 50% of the prepaid amount will be kept if the cancellation is requested up to 7 days before the departure date;
- 80% of the prepaid amount will be kept if the cancellation is requested from 3 to 6 days before the departure date;
- 100% of the prepaid amount will be kept if the cancellation is requested within 3 days from the departure date, or during the trip itself and also for no-shows.
- Due to the Covid-19 outbreak, Exploro is now offering credit vouchers, instead of refunds, for customers traveling to Italy after April 3rd, 2020.
- Cancellations must be communicated via e-mail at explorotours@gmail.com
- No partial refunds are available once a tour has commenced.
Exclusive Early Bird Vatican:
- In case of cancellation up to 72 hours, a voucher could be provided for you to reschedule for up to three years with no additional charge but no refund will be made. The voucher will not include the special access and the tickets: € 600,00 for the first two people and € 60,00 for each additional person. Under 72 hours, you will not be entitled to a refund, nor for the voucher.
VOUCHERS:
You will receive an Exploro Tours voucher for each tour booked. You must provide the original, authentic Exploro Tours voucher at the start of your tour.
All vouchers issued have a term validity of three (3) years from the date of issuance unless otherwise specified. This means that any voucher provided by Exploro Tours SRLS will remain valid for redemption within this three-year period.
Upon the expiration of the three-year validity term, the voucher will be considered null and void, and no further claims or requests for redemption will be entertained. It is the responsibility of the voucher holder to ensure that the voucher is redeemed within the designated validity period.
We reserve the right to modify or terminate this voucher validity clause at any time, with or without prior notice. In such cases, any vouchers issued prior to the modification or termination will continue to be governed by the original validity terms stated at the time of issuance.
By accepting and using the voucher, the recipient acknowledges and agrees to abide by these terms of use, including the validity period specified herein.